Implementation
Implementing a new software platform can be a daunting task. We guide you from the initial installation and configuration, through any data migrations, to your successful go-live and beyond. We have successfully implemented Symplectic Elements at institutions like yours more than a hundred times before. We appreciate that every implementation is subtly different and so we aim to strike a perfect balance; using tried and true methods to give structure to your project, but with plenty of flexibility to align our services with your requirements. Every implementation starts with a kick-off call where we want to learn all about you, ensuring we have a thorough understanding of your needs and that we have a shared vision for Symplectic Elements at your institution. This allows us to design an implementation plan tailored to your needs.
Support
We are here to support your day-to-day running of Symplectic Elements.
We have a distributed support team, and aim to have someone online 24 x 5 Monday to Friday (excluding public holidays). Following the sun, we begin each day in Melbourne (Australia), then London (UK) picks up the baton before handing it over to Philadelphia (US).
The Symplectic support site is geared towards self-service, allowing our clients to help themselves and to find the answers the instant they need them. But if you can’t find what you need, you can submit a ticket for extra assistance.
Custom services
We know data, and our team of experts offers a range of custom services to help you get the most out of Symplectic Elements and your data.
Our services include:
Custom imports, feeds & integrations: Reusing data is at the core of good research information management so we want to help you make full use of data already available within your organisation. Using our API and importer toolkits, we accurately map and ingest your existing data into Symplectic Elements. Whether you have legacy data you wish to migrate on a one-time basis or an ongoing local source you wish to integrate to feed data on a regular basis, our team has the knowledge and expertise.
Custom report templates: Symplectic Elements empowers institutions to create their own SSRS custom report templates which can then be generated directly within the platform. You can write your own templates, or have our team of experts do that for you. We can develop templates with a wide range of data types and formatting options including data extracts, spreadsheets, CVs, group activity reports or formatted lists of outputs and activities. We can even add visualizations such as charts, graphs, co-authorship/collaboration diagrams and even maps.
Repository integrations: Supporting our state-of-the-art repository integrations, we offer expert services to help you get up and running. Our team will be with you every step of the way as you connect Symplectic Elements with your repository, helping you map your metadata accurately, develop customized crosswalks, configure the integration, and launch the integration.
Hosting
Each hosted instance of Symplectic Elements is a stand-alone system, set up for your institution.
You retain complete control over:
- All of your data.
- How the system is configured including roles and permissions.
- Any system integrations including usage of the API & reporting database.
Our team takes care of all of the technical effort involved in upgrading Symplectic Elements as well as proper maintenance of the server including security, availability and disaster recovery procedures. Your system is in safe hands as our infrastructure team has performed hundreds of migrations and upgrades.
Detailed, ongoing server monitoring is a core aspect of our hosting services. Our infrastructure team actively monitors server usage and performance to ensure each instance of Symplectic Elements we host is performant, well-managed and has the flexibility to support your changing institutional needs.
Discover Symplectic
Learn more about our products and request a free, no-obligation demo.
